About the Company:
The client is a Software Technology Company that provides market-leading innovations in data security, mobile communications and digital commerce.
Role Summary:
The Customer Service Representative, or CSR, will act as an expert and liaison, providing product/services information and resolve any emerging problems that the company’s suppliers and clients might face with accuracy and efficiency. In addition to this, you will become and act as the expert in the application features and functions of the platform. You will investigate, troubleshoot and resolve any technical and non-technical issues.
The target is to ensure excellent service standards, respond efficiently and fast to customer inquiries and issues while maintaining the highest level of customer satisfaction.
Core Duties and Responsibilities:
Serve as the front-line, day to day support for all of our client’s issues and duties in a timely manner.
Investigate, troubleshoot and resolve technical and non-technical issues via phone, email and live chat.
Utilize and maintain support tickets, effectively communicating with the development team as needed.
Ensure the highest level of customer service, establishing strong customer relationships and maintaining high client retention.
Qualifications:
Experience in customer service or a software/technical support role. However, Fresh graduates are encouraged to apply!
Excellent customer and relationship management skills
Strong interpersonal and communication skills
Great at solutions-based thinking and problem-solving technical and software issues
Proficient at effectively learning, utilizing and troubleshooting new technology
Strong phone handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Ability to work under pressure and deadlines in a fast-paced environment
Being tech or cell phone savvy is a definite bonus
Key Skills and Competencies:
Previous Customer service experience. However, Fresh graduates are encouraged to apply!
Excellent oral and written communication skills
Comfortable with technology
Analytical and organizational skills
Strong problem-solving skills
Team-player and adaptable
Schedule flexibility
Energetic and ability to work independently and/or within the team
Attention to details
Strong computer literacy, typing skills of 30 wpm
Full training will be provided. Must be available to work flexible hours including mornings, evenings, weekends and overnight shifts. All after hour shifts are remote.
If you are a motivated self-starter, able to work in a fast-paced environment and looking to grow within the company – then we want to hear from you!
