The Service Desk Analyst’s main role is to provide support for basic incident resolution and requests reported to the division service desk. The Service Desk Analyst is also responsible for collecting information through customer conversation, accessing support tools, and additional service resources if needed.
- Experience in ITIL governed processes
- Excellent Customer Service skills, quickly able to understand the customer need.
- Working Knowledge of Team Foundation Server is a plus
- Working Knowledge of Service Desk Software (iSupport is a plus)
- 1+ years of IT Production support experience preferably in Incident, change and problem management.
- Ok to work on a shifting schedule
Why join us?
- BENEFITS ON DAY 1(HMO and Pro-rated leaves)
- Competitive Salary
- Retirement and Savings Plan
- Great Working Environment