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Japanese Quality Helpdesk Specialist

J-K Network Services

Company Profile:

This is a Fortune 500 Company and it is well known as one of the biggest IT Company in the world that provides technological support including software development, technological research, implementation and others. It is the world’s most admired Information Technology Services Company.


Position: Japanese Quality Helpdesk Specialist

Industry: IT Company

Location: Cebu City

Salary: Negotiable

Work Schedule: Dayshift



• HMO with dependent coverage

• Life insurance

• 13th month pay

• Government mandated benefits (SSS, PhilHealth, Pag-ibig)

• Vacation leave

• Paid sick leave

• Training and Educational programs for advancements

• Flexible working time (Depending on the position requirement)

• Retirement benefits



• Proficiency Japanese and English Language

• Graduate of Computer Science, IT or any related course

• N1 to N3 Passer or Level 1 to level 3

• Knowledge in MS OFFICE Suite, Office 365, Active directory, Hardware and software

• Good troubleshooting skills

• ITIL Certificate is an advantage

• Preferably with at least 2-3 years helpdesk experience



• Provide technical assistance to client through voice call, email and chat

• Interpret request onshore counterparts needs and provide resolution to ensure quality of service

• Attend to client request and bridge it to the development team

• Confirm output quality of functional design

• Review translation quality


Recruitment Process:

• Resume Screening

• Initial Interview

• Skills Interview

• Hiring Manager Interview

• Client Interview

• Job Offer



Please send your resume

Mobile: 09176381953

Sun/Smart: 09322133275

Skype: live:jknetworkjobs


Look for: Ms. Issa

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We give referral bonus for every successful hire.


Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!


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Other Openings:


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Industry: Tobacco Shared Services

Salary: Negotiable

Schedule: Dayshift (Mon-Fri 8:30am-5:30pm)


Position 2: Japanese Digital Marketing Specialist

Industry: Consumer Product Manufacturing (Shared Service)

Location: Taguig City

Salary: Negotiable

Work Schedule: Dayshift


Position 3:Japanese Project Manager

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Industry:Shared Services (Online Shopping Center)

Salary: P 125,000 negotiable


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