Philippine Jobs Hiring 2019    Job    IT Helpdesk / IT Support Desk – Level 2

IT Helpdesk / IT Support Desk – Level 2

Website Offshore Intelligence


About the Team

– Be part of a fast-paced, exciting Australian software team with head office in Sydney.

– The role is part of a global software support team that provides clients with the world’s leading highly configurable software solution to assist with the management of risk within our clients’ businesses.


About the Position

– We need a team member with mid-level support experience to provide second level support to our client’s Super-Users. You are expected to provide support to our internal teams as needed and an expert at troubleshooting, testing and resolving issues of the company software.

– The role reports to the APAC Support Manager in Australia.


Key Responsibilities

  • Provide level 2 IT support for client Super-Users. Issues include login issues and fielding enhancement requests
  • Resolve issues through troubleshooting activities and delivering fixes on the software
  • Provide a fantastic customer experience through clear, precise and timely communication
  • Gather, document and analyze client requirements and bugs in a clear, concise manner for client review and developer usage
  • Undertake unit and system testing of configuration & technical work undertaken
  • Write test cases for client UAT
  • Deliver high-quality work as a member of small multidisciplinary team fostering teamwork and communication


  • At least two years of related experience in providing support for business solution software(s) (Preferably in a BPO set-up)
  • Advanced knowledge of computer systems (i.e. Microsoft Office Suite, HCL Domino
  • Yellowfin Business Intelligence Reporting (preferred, but not essential)
  • Critical thinker, with the skills and experience to think outside the square to provide timely solutions.
  • Client-focused attitude and amazing interpersonal skills
  • Ability to efficiently prioritize and escalate customer opportunities and concerns.
  • Experience performing End-User testing, troubleshooting and resolving
  • The ability to clearly articulate technical concepts to business users and management
  • Experience working with SQL (nice to have)
  • Excellent English communication skills (both written and verbal)
  • Ok to work mid shift (11 AM – 8 PM or 12 – 9 PM PH time)


  • Exciting Salary Package
  • HMO Coverage + 1 Free Dependent
  • 20 Leave Credits annually
  • Open to Work from Home Set-up (Basic Requirement: fast, stable and unlimited internet connection)
  • A fun working culture, with an excellent team well-being program


So what are you waiting for!

*For faster processing, e-mail your resume to  and fill up the application form here 

Work Location: Level 14, Sycip Law Center, 105 Paseo de Roxas, Makati City

WFH set-up *requires fast, stable and unlimited internet connection at home

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