Philippine Jobs Hiring 2019    Job    Team Leader – BPO Financial Account

Team Leader – BPO Financial Account

Website Offshore Intelligence

This is an exciting opportunity to show your extraordinary skills as a Team Leader. The role will take an important part in directing the company’s growth trajectory. You’ll get a chance to shine and even better, you’ll get to learn new things and develop your skills!

Here are the skill sets we are looking for – keep in mind we want a stellar Team Leader (Financial Account) Rockstar so you MUST have this skill to be considered.

– Maintain a motivated and engaged team by conducting coaching, team huddles and other activities
– Ensure delivery of the process as per the agreed SLAs
– Facilitate staff development, coaching, and disciplinary action
– Excellent communication and presentation skills
– Building and retaining a strong team
– Establish and implement innovative process and systems
– Ensure constant and consistent quality call handling performance ratings
– Prepare reports on team performance and other related metrics;
– Proactively monitor productivity and compliance of the team

– College Graduate preferably related to Business Administration or similar course
– At least 2-3 years of related experience as a Team Lead, Subject Matter Expert (SME), or Coach/Training specialization (Preferably in collections, billing, inbound/outbound calling)
– Proven experience in business development, sales and strategy planning
– Good understanding of financial principles
– Proven negotiation & persuasion skills
– Aptitude for fostering positive relationships
– Teamwork and leadership skills
– Customer-oriented mindset
– Willing to work in Makati
– Can start ASAP

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