Website Open Access
Open Access has been providing business process and call center outsourcing solutions to a host of international clients since 2006. Open Access is experienced in designing, implementing and managing critical business processes and call center solutions for clients around the world from its Makati, Philippine operations centers. Our vision is to create an organization that serves the best companies in the world in an environment that is great place to work for our employees.
Goal: To establishes high-quality customer relationships using informational resources and product technical knowledge.
- Handles customer inquiries
- Ability to handle most customer interactions independently.
- Ability to explain basic, general product information in functional area.
- Assist team members daily to complete work in order to meet departmental, organizational and regulatory standards.
- Ability to leverage critical thinking skills when deciding when or when not to escalate customer tickets to next-level support channels
- Effective decision making based on comprehensive case analysis
- Demonstrate valuable interpersonal skills
- Proficient in English and Swedish languages both verbal and written
SALARY: 100 to 120K
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